eRecovery Media

UScomp
UScomp Member Posts: 1 New User

I received eRecovery Media today for my Acer Aspire 5745-7247 notebook. I replaced the Hard Drive. I boot with system discs. Select my language. The the next step, Select Restore Type, the ONLY option I can choose is EXIT. Both the options "Completely Restore System to Factory Defaults" and "Restore Operating System and Retain User Data" are there but they are greyed out and I cannot select them. Is there something I'm doing wrong? Can I not use these recovery media on the replacement hard drive on this system?

Answers

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    How is the new hard drive formatted? Does it have any partitioning? You will need the first active partition on the drive to be large enough to accept the operating system you are trying to install.

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