Acer Aspire R14 not turning on

venger76

Used my Acer Aspire R14 yesterday.  Hit the power button today and there is nothing.  Power light (orange) is on.  What is up with this.  Brand new.

laurent_14

Hello,

 

What model do you own exactly?

venger76

Well the serial number is 50***

 

[edited for privacy-please do not post personal or unique information such as but not limited to full names, email addresses, phone numbers, full serial numbers, etc.]

laurent_14

Please delete this number.

 

You own an Aspire R3-471T. Does the orange light flashes when you press on the power button?

venger76

No, nothing happens at all. Unresponsive getting power but laptop does not turn on

venger76

Can't even figure out how to delete that post with the number. Ugh.

laurent_14

About the number, don't worry. I notified it to the moderator.

1. Is the AC adapter plugged in since a long time?
2. Do you still have the orange light?

venger76

Charging overnight.  Yes, the orange light is on, but then changes to blue. I'm assuming thw blue light tells me its fully charged.

laurent_14

Yes the blue light means full charge.

 

Try this procedure and give me the feedback:

 

1. Disconnect the AC adapter

2. Wait few minutes

3. Follow this procedure

Note: The battery reset pinhole is marked with this symbol on the bottom of the laptop.

 

PS: I will come back tomorrow.

venger76

Already tried that.  Even unscrewed the base and disconnected the battery pack.  No luck.  Afraid it might be the motherboard.  Merci for your time Laurent.

laurent_14

Have you try a clear Cmos (Cmos battery looks like a silver coin)?

venger76

No.  Doesn't that just keep the time and date current?

padgett

CMOS battery does a lot of things besides the date and time. Pulling or shorting the battery clears it back to the default.

 

Have you tried to reach Repair (hold down alt-F10 then press power).

CarlosEAV

Did you solve this issue?

Kathleenwesley

I would also like to know, i have had mine for a year and it has stopped working, i would suggest NEVER buy this computer or brand

Rudy21

Hi,

If you happen to face these issues please contact acer technical support for help. because this issue seems to be hardware problem.

padgett

Some models have a microswitch near one of the tiny screws in the center of the back if it gets loose the machine will become unresponsive (is like the interlock in a TV). Make sure all of the screws are tight but do not play Godzilla, they are not very strong.