Switch Alpha 12 Backlit keyboard problem

Options
Dellemain
Dellemain Member Posts: 6 New User
edited March 2023 in 2016 Archives

Hi i cant get my Backlit keyboard to light up how do i turn it on and off

«1

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,065 Trailblazer
    Options

    Hello,

     

    1. Does your convertible is a SA5-271P?
    2. Do you have a symbol on the [F9] key?
    3. Could you post a picture of your keyboard?
    France
  • Dellemain
    Dellemain Member Posts: 6 New User
    Options

    have no clue too what model it is, it came with the tablet :-S14625717_10209816436900172_886899263_o.jpg

  • laurent_14
    laurent_14 ACE Posts: 10,065 Trailblazer
    Options
    1. Do you have Acer Care Center in the programs list?
    2. Did the backlit function work before?
    France
  • Dellemain
    Dellemain Member Posts: 6 New User
    Options

    Yes have the Acer care center 
    And no it hasn't been lit, so maybe the conclusion is that it's not built in this model ??

  • laurent_14
    laurent_14 ACE Posts: 10,065 Trailblazer
    Options
    1. Launch Acer Care Center
    2. In the system information tab, you'll find the serial number.
    3. Could you give me the first ten characters of the serial number (S/N)? Only the first ten.

    PS: Thanks for the picture.

    France
  • Dellemain
    Dellemain Member Posts: 6 New User
    Options

    Yes sure SN : NTGDQED005****

     

    [edited for privacy-please do not post personal or unique information such as but not limited to full names, email addresses, phone numbers, full serial numbers, etc.]

  • laurent_14
    laurent_14 ACE Posts: 10,065 Trailblazer
    Options

    Only the first ten!Smiley Happy

    So according to your S/N, you own a SA5-271-778R (Switch Alpha 12).

    Last question:

    I think there is a sticker located on the bottom of the keyboard with a string of characters starting by NK...

    I will also need the first ten to be sure.

    France
  • Dellemain
    Dellemain Member Posts: 6 New User
    Options

    No sticker at the bottom or anywhere for that sake :-( 

  • laurent_14
    laurent_14 ACE Posts: 10,065 Trailblazer
    Options

    No problems. I finally found the answer.

    Here is the SA5-271-50QX model with a backlit keyboard (the little symbol on the [F9] key):

    NT-SA5-271-BLK

     

    As you haven't this symbol on your keyboard, yours is non backlit.

    France
  • Dellemain
    Dellemain Member Posts: 6 New User
    Options

    Well that sucks =( 
    But thanks for the help buddy =) 
    much obliged =D

  • laurent_14
    laurent_14 ACE Posts: 10,065 Trailblazer
    Options
  • metalslug
    metalslug Member Posts: 2 New User
    Options

    Is it possible to buy a backlit keyboard separately? If so can you please post the link becasue i cannot see it in the store.

  • quadpixels
    quadpixels Member Posts: 17 Troubleshooter
    Options

    The link to the Backlit Keyboard is here: https://store.acer.com/en-us/keyboard-dock-for-switch-alpha-12-akb6us0

     

    (Edit: Oh! Sorry this link points to a US keyboard and I see the OP's keyboard seems to be a Danish keyboard... and the Language bar says "DAN" which may mean Danish!)

  • laurent_14
    Options

    Hi metalslug,

     

    Could you give me the first ten characters of the computer serial number (S/N)? Only the first ten.

    France
  • metalslug
    metalslug Member Posts: 2 New User
    Options

    Ok my system is the SA5-271

    Here are the first 10 characters: NTLCDAA001

     

    The US keyboard that was linked above should work just fine, but I'm in Canada and for some reason it won't let me ship it there?!

     

    Is there any way I can order this light up keyboard while its on sale?

  • laurent_14
    Options

    Hi metalslug,

     

    Do you prefer an US or CDN keyboard?

    France
  • laurent_14
    Options

    Hi metalslug,

     

    As I have no reply from you, I give you the two part numbers:

    Spoiler
    NK.I121A.008KEYBD.US-INT.BL
    NK.I121A.00WKEYBD.US.W/CAN/FRE.BL (yours)
    You should contact your customer service .They will give you the contact details of their part partners. You can also buy these parts from these local reseller.
    France
  • adnynajiy88
    adnynajiy88 Member Posts: 3 New User
    Options

    hi i am adnynajiy..i am new user..can you tell me the different between model SA5-271P and SA5-271?

  • laurent_14
    Options

    Hi adnynajiy88,

     

    The main difference between these two series is the version of Windows:

    • SA5-271: Home Edition
    • SA5-271P: Pro Edition
    France
  • adnynajiy88
    adnynajiy88 Member Posts: 3 New User
    Options
    Thanks for the information ????