cant get to factory reset page

dawn82blue
dawn82blue Member Posts: 2 New User

Help please..My Acer Iconia W3-810 has a full battery , but when I turn it on it boots up to where I'm supposed to enter my password and it shuts down, approx, after 5 sec. Then I'm unable to get it to the factory reset page . It goes to the menu when I hold power and volume up, with no option for factory reset..I hope yu can help me..thanks

Answers

  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    When it gets to the login, hit the shift key five times quickly. Does a sticky key window open ? Just cancel and you should be able to enter your password.

     

    ps for troubleshooting my W3 I use an external keyboard & mouse.

  • dawn82blue
    dawn82blue Member Posts: 2 New User

    did what you suggeted and the darned thing powered down again after I hit shift ctrl out yes sticky key

     

  • PMiner
    PMiner Member Posts: 180 Enthusiast WiFi Icon
    try pressing alt+f10 during boot to open the recovery window.