Why do I have to pay for phone camera tobe fixed after software update?Do I have to pay for Acer bug

adriang
adriang Member Posts: 1 New User

I updated my phone to the latest OS for Acer Z220 Liquid, after that my camera did not work anymore. I called Acer support where a very rude representative told me that I have to pay if I want to have my camera fixed. How is this possible, release a bad software with bugs and than ask customer to pay for your errors?

Tens times I received the message to update my phone but I avoided it thinking that if something is wrong with their software they will fix it.

I will ask also the Office for consumer affairs if this is a normal practice?

Answers

  • Jose-Acer
    Jose-Acer Administrator Posts: 1,355 Community Administrator

    I'm sorry that you're having issues with the camera on your Liquid phone.  I would like to look into this for you, can you please send me a PM with the phone's Serial Number?