Acer Predator key letters are becoming to erasure

ven98
ven98 ACE Posts: 4,073 Pathfinder
in 2016 Archives

Hello forum members. There are 2months since i bought my predator laptop and today I saw that the 'D' key is a bit erasured. I think the key painting is deffective and probably after a month or to the letter on the key will dissapear. I would like to ask, can this key be replaced by acer service and does the warranty cover it(i haven't been presing it hard or nails).? I can't belive that the letter on the key is dissapearing so soon and on a 3000 dollars laptop.

Always post the following characterisitcs of the device:
-Model number
-Part number(not required, but helpful)
-CPU
-GPU
-Operating system

Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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Answers

  • ToddMR
    ToddMR Member Posts: 8

    Tinkerer

    I can't imagine that wouldn't be covered under the warranty. They would have to replace the entire keyboard though. I work on many different laptops throughout the day. Replacing a key is rarely easy or doable on laptops. I would give Acer a ring and see if they can replace it for you. Hopefully mine doesn't start wearing off any time soon. 

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