half of the screen of my acer liquid e700 is not working. how do i fix this?

beatrisAnila09
beatrisAnila09 Member Posts: 1 New User

i cant type anything from the keypad of my acer liquid e700 and i havent even had a year with it. it was not heavily dropped nor soaked in water. Smiley Sad please help

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    backup your personal data then try a factory reset:

    settings/backup & reset - factory data reset

     

    if it's still not working, contact Acer support service.

    I'm not an Acer employee.
  • iurly
    iurly Member Posts: 2 New User

    I had the same issue, also within one year of the purchase, with just a small portion of the touchscreen (also at the bottom) not working.

    I had a protective film on it. I accidentally tried removing it and that seemed to fix it. Then the issue appeared again in a day or two.

    Then I tried a factory reset, only to find out I could not complete the setup because the bottom part was not responsive.

    In the end I had the whole touchscreen replaced by Acer service.

    Only to find out, several months later, all the screws holding the whole phone together were completely loose
    (about to post about that on a separate thread).