acer r3 11. Will not work on battery.

rfuk
rfuk Member Posts: 3 New User

Hi, Have just purchased this notebook. Charged it up (100%) and it works fine with power. As soon as you unplug the screen goes dark and system jams.

I thought it must be a faulty battery, but it wotks fine in safemode !!

 

Answers

  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    Will it boot on battery ? Did you check control panel>power settings ? When screen goes dark, is pointer still present ? Try Win-P.

     

    Which R3 (e.g. R3-131T-xxxx ?) do you have ?

  • rfuk
    rfuk Member Posts: 3 New User

    hi,

    its a R3-131T-c3sx.

    Will not do anything on the battery.

    If it goes to recovery mode etc. then it will work fine !! The minute you reboot to Win 10 it stops 

  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    If it goes into recovery without mains power  then the battery is functioning. I would check the power settings particularly those on battery. I have to wonder if the power setting on battery has gotten confused. Did you boot on mains power and chack the control planel>power settings ?

  • rfuk
    rfuk Member Posts: 3 New User
    Hi
    I have tried all settings. I have reset it twice. Updated bios and some drivers. Thanks for your help, but I will return it to the store for refund. I hate to be beaten. !! I agree the battery is charging and working, but something in windows 10 is stopping it from functioning!!
    Regards