chrome os crashed on new chromebook cB3-481

tomcollins7320
tomcollins7320 Member Posts: 3 New User

Our brand new Chromebook crashed.  Did the Google Recovery USB thing and within 2 seconds of reboot, the message comes up "an unexpected error occurred" and references the Google Chrome OS Recovery URL, which is where the crash message sent me.

 

 

Tried the USB three times.  Repeated the entire process all three times from scratch.

 

Should I just take it back to the store (Best Buy)?  It's only two weeks since we bought it.

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