Laptop power randomly cuts off, shuts down Windows 10

BWBarefoot

I have had this problem for the last maybe 10 days, and I have even talked to customer service about it.

 

On occasion, the laptop power cuts off at random.  The screen goes blank for about 15 seconds, then the system shuts down.  I can turn it back on, but I must verify my identity in Windows before I can proceed.  (That's why I mentioned the OS in the subject line).

 

I chatted with customer service, which gave me a set of instructions to restart the battery.  However, I did not write those instructions down, so my attempt to reset failed.  The power cuts continue.

 

I would like to see the instructions re-posted so I can make a note of them and try again.

 

Thank you.

JackE

Model? When was it purchased? What was the factory-installed operating system?

 

Jack E/NJ