My laptop does not read my external HDD, but this external HDD is read in other PCs.

jcva09
jcva09 Member Posts: 3 New User

Hi! I have a external HDD, which is a 1TB WD My Passport Ultra. This external HDD can be opened and read by other PCs. However, in my laptop, which is a Acer Aspire V15 Nitro, it wasn't reading it. On the other hand, my laptop can read other external HDDs, except the one I own. I've tried looking for a bunch of solutions like uninstalling some gray-colored drivers in the device manager, reformatting my external HDD, etc., but nothing still worked. Note: My laptop was reading my external HDD before, but then, one day, it just stopped reading it for some unknown reason.

 

Thanks in advance guys!

Answers

  • Have you tried a different usb port?

  • jcva09
    jcva09 Member Posts: 3 New User
    Yes, I did. All the other ports in my laptop are working fine.
  • Go to device manager and expand Universal serial bus controllers. 

    See if there is one there titled unrecognized device. If there is, click it and uninstall the driver.

  • jcva09
    jcva09 Member Posts: 3 New User

    There is no driver like that in the Universal Serial Bus Controllers. In addition, there are no drivers in the device manager that has a exclamation mark on it.