Acer Aspire Switch Charging Issues

jabloczynski
jabloczynski Member Posts: 2 New User

Help! My daughter's computer Acer Aspire Switch with Windows 10, which we bought in March of 2016, won't charge when it's open. When it runs down to under ten percent charge it starts hibernating and won't respond and then will only charge when hibernating and if it's opened to check the charge it stops charging. 
I've also noticed that the single micro usb port has, from straight out of the package, been pretty loose and the charger doesn't like to stay in. 

Answers

  • billsey
    billsey ACE Posts: 34,276 Trailblazer

    Which Switch model do you have? There are several and some charge differently than others. Are you using the original power supply?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • jabloczynski
    jabloczynski Member Posts: 2 New User

    It's a Switch 10. And we were using the original power supply and lately have instead been using other chargers b/c that one seemed to stop working. 

  • billsey
    billsey ACE Posts: 34,276 Trailblazer

    It is reasonably possible that the original supply went bad. Are you sure the other supplies meet spec? IIRC it should be a 12V 1.5A supply, not a USB supply.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.