Out of Warranty, yet BUILT June 2016? Predator Premium Service Fail?????

MJRX8
MJRX8 Member Posts: 2 New User

Bought the Predator XB1 24" monitor on August 15, 2016. The date stamp on the monitor itself declares it to have been build June 2016. Plugged it in and turned it on... for less than 15 seconds i had a boot screen... then the whole thing went dim. I then spent about an hour with tech support disconnecting and reconnecting various cables, pulling and replacing the video card, and a dozen other inane BS hoops which were wholly unnecessary. My other screen works perfectly. The entire rigamaroll they ran me through was utter nonsense and a complete waste of time. Even with the screen plugged into nothing, just the "Finding signal - choose your input" is dimmed. Resetting it brings up the "Predator" logo, that too is dim.  yay... i bought a Predator Premium Serviced Paper Weight...

 

The real aggrevation has been Acer's entire warranty process. When i plug in my SNID number in both the phone system and the website, Acer DECLARES the monitor to BE OUT OF WARRANTY. Let's review... built June 2016 NOT 2006...  Comes with a THREE YEAR WARRANTY and is covered by the "Predator Premium Service"... which by the way, isn't available on Sundays... unlike other companies like EVGA which have 24-7-365 service. Nope i paid for a "Premium Product" that comes with "Premium service"... which doesn't exist on Sundays... Incredible... 

 

On a lark i decided to try the normal Acer support.  Low and behold, they were there! ...and pushing me with my BRAND NEW - BUILT IN JUNE OF THIS YEAR MONITOR COVERED BY "Predator Premium Service" off to THIRD PARTY PAID CUSTOMER SUPPORT??? 

 

This monitor was recommended to me as the top of the line 1080 - 144hz+ monitor. This is the BS run around i get? This is the BS quality i get? I have despised Acer since the late 90s. I used to sell the fodder at Circuit City and always steered people away from it because of how terrible the quality is. The products ALWAYS got returned. I hated it. In sale, when something is returned, you take the hit. I figured though... ya know, that was back in 99-2000... they have GOT to have gotten better in quality. So i bit the bullet and bought the monitor. Well, you can see how well THAT MISTAKE has panned out. "Predator Quality", "Predator Premium Service"...  Sad thing is, i got EXACTLY what i expected. I was hoping beyond hope that i would have been surprised and found that this was indeed the best purchase i'd made recently and happy to admit i was wrong about Acer.  Nope. I get to post that this is YET AGAIN... AND STILL the worst thing to have done... Acer is still upholding their craptastic standards of quality.

 

The ONE and ONLY way this can be resolved is if i get a brand new AND FULLY FUNCTIONAL monitor next-day-aired to my door step with a pre-paid label to return this hunk of junk. Otherwise, i will be returning it and not only will i continue to CONDEMN everything that is Acer, i will be reposting this post on every possible tech site, Amazon, NewEgg, etc. Absolutely no reason what-so-ever to claim you have "premium" anything and then run a business which says the products are out of service, "premium service" isn't available, and so on. This is 100% garbage. I didn't purchase a "Predator Premium Service" paper weight. That sure  what i got.

 

[edited to comply with guidelines]

Answers

  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew

    Sorry you are having problems with your Acer product. If you could send a private message we'll see what we can do to assist you.

  • MJRX8
    MJRX8 Member Posts: 2 New User

    It was already returned for full refund.  Thank you though for reaching out... FIVE DAYS LATER. There's that "Predator Premium Service" kicking in!

     

    Fantastic...

     

    You might want to review both Newegg and Amazon. I am not the only one to have this EXACT SAME ISSUE between June and August. Looks like you've a bad batch.

     

    In the end, i wouldn't have had a single issue with there being a defective product. It's man-made. It happens. I've been building PCs now since 1998. What i take issue with is how the service has been handled. First off, YOU CANNOT DECLARE "PREMIUM SERVICE" when you are not open on weekends. There is absolutely, positively NOTHING premium about only being available M - F... N-O-T-H-I-N-G. Especially when other competitors like Samnsung, and ASUS have a full 7-day a week service. Sure, there's the normal Acer service which i eventually got hold of... but that's only because i went looking for it on the website. YOUR PRODUCT comes with a custom made placard extolling the virtues of the "PREDATOR PREMIUM SERVICE", complete with "make your feel-goods warm and fuzzy" verbiage and toll-free number. Having them ARGUE WITH ME on the phone that my product was out of warranty, when they knew absolutely NOTHING about the product to begin with... then trying to shove me off onto Third Party Tech support who immediately recognized that it was wrong and sent me back to normal support... who then again argued... WHO THE HECK ARGUES WITH CUSTOMERS?  What kind of customer service training does Acer provide their employees that condones arguing with a customer? Holy Disrepectful Batman! I'm staring at the stamp on the metallic sticker declaring MFR Date: June 2016, and that women has the audacity to argue with me. Incredible...

     

    Now you finally get back to me F-i-v-e D-a-y-s L-a-t-e-r... awesome. Like i said before, this is why i always and forever steered customers away from Acer. Shoddy quality, and now proof beyond a shadow of a doubt (as if possible question from before), that customer service just happens whenever someone just gets around to sorta doing it when they finally feel like it or are made to.

     

    BAD BACKLIGHTING That's the issue. Mine isn't the only one.  Read Amazon and Newegg reviews/comments/complaints. It's there. Black and White. It's recent. it's happening repeatedly.

     

    Tell your customer service managers to remove their craniums from their recycling centers and start condemning the way their employees treat customers. At no point in time was i rude to anyone i spoke with. I gave the info they needed, and described the issue with crystal clear detail. I dont care that it was someone having a bad day over the weekend. Guess what? i bought your product and was having a bad day too. I didn't start out with an argument though. I started out with "I need help. This is broke. It needs replaced"... and it went straight downhill from there.

     

    Goodbye Acer. It still hasn't been nice knowing you.