factory restore

citroen
citroen Member Posts: 19 New User

I am trying to do a factory restore on my Acer V3-571 laptop fitted with a Samsung.SSD.When I try to do it with Acer e recovery mangement I get the message "Hard drive configuration is not set to the factory default".When I try to do it through the tile window,I get the message "Some files are missing.Your Windows installation or recovery media will provide these files".Can someone please help me how to proceed.I am not very experienced so I would be obliged if you could keep it simple for me.

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