Getting BSOD randomly (Predator G9-591LV)

ttrance7
ttrance7 Member Posts: 19 New User

Hi all again.  I'm having alot of problems with my Acer Predator G9-591 laptop.  

 

I was getting the BSOD randomly while using the laptop, ie, browsing, using excel, etc...

 

I decided i'd try and start fresh.  I did a complete clean reset of my pc & re-installed windows fresh.  I completely wiped any data i had so i did the thorough reset.

 

All was working well i thought until today i tried to boot up (without the power chord) and it just booted to a completely black screen, no PREDATOR logo or anything that usual appears when first booting up.  I was unable to do anything, it just had a black screen with the cursur on it, i eventually had to hold down the big Power button in the middle to switch it off.

 

I then deciced to plug in the power chord and it helped straight away by booting up.  I knew from last night that i have over 60% battery still so after it booted up i indeed still had around 60% battery so i don't know why it wouldn't boot up on battery.

 

Now to make matters worse, the BSOD again appeared and my computer automically restarted again.

 

I'm very upset and dumbfounded as to what the problem could be.  My drivers are up to date as far as i can tell, i've checked for updates in Update & Security in Windows 10 and it says i'm up to date.  I have the NVidia GTX-970M dedicated card and am running version 362.00.

 

I'm dreading i could have some fautly hardware like my motherboard or RAM or something which i'm dreading.

 

PLEASE HELP as i need to have this laptop running for work purposes and just in general also.

 

Thanks again and sorry for the trouble.  Would really appreciate some suggestions or possible causes for all this.

Answers

  • beststevie
    beststevie ACE Posts: 506 Pioneer

    I got this Black Screen Error also one time in about 8 months. If you open the back door or you pin the Battery (see manual) it stops this undefined state. To me it happend after cleaning the surface and keyboard only dry while powered off.

     

    But okay. I happened once or twice a year or so. I read some ohters had the same issue. Not a  big thing for me.

     

    Did you read in the forum? Some equal cases were solved by disabling TPM in Bios.

     

    What does the text of the BSODs say? Kernel Security error?