7741z dvd RW not working to burn dvd

aemt1
aemt1 Member Posts: 8 New User
My dvd burner will not burn dvd at all. This burner has only been used to load software on the computer an ocasional dvd burn but not overly used at all, so I don't know why the burner side is not working. I don't know if it is windows 10 or if driver is bad or burneed it self. Help me please.

Answers

  • Karp-Acer_Retired
    Karp-Acer_Retired Member Posts: 2,599 Guru

    Please check in Device Management to see if the driver for the DVD is there, you can reinstall the driver and if the driver is not installed, you can check for on Acer website.

    http://www.acer.com/ac/en/US/content/drivers

    minimizar para MAXIMIZAR.

    Descubra a mais recente e inovadora tecnologia que chegará no mercado, next@acer.
  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    Might also try a third party burner like ImgBurn. Could give a more descriptive error.

  • aemt1
    aemt1 Member Posts: 8 New User

    There is no dvd drivers or even cd driver on the acer website listed for my computer at all according to my serial number.

    LXPY902035*****

     

    and the driver is from 2006 installed, i am sure that a dvdrw driver is newer than 2006. Help please. 

     

    The driver listed in dvc mgmt is

    Optiarc DVDRW AD-7580S 

    Driver provider: Microsoft 

    Driver Date   6/21/2006

    Driver Version 10.0.0.10586.0 

     

    [edited for privacy-please do not post personal or unique information such as but not limited to full names, email addresses, phone numbers, full serial numbers, etc.]

  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    Not necessarily, I have a number of Microsoft drivers with old dates but note the version: 10.0.0.10586.0 - the next to latest Win 10 update.

     

    Did you try any third party software ? They generally give informative error messages.