G9-591-70VM - Unplug/Plug Charger causes some applications to freeze or not respond till restart.

Kaitou
Kaitou Member Posts: 2 New User

Hello,

 

I recently bought this reinfurbished Predator 15 G9-591-70VM laptop about close to a month now and since last week I been having some odd problems when I am running something like video-related (YouTube, games, emulators, etc) when I plugged or unplugged my charger. At first I thought this was just a random event but then I started testing various stuff to find the problem, and I concluded that it was me unplugging the charger or plugging it back in that caused the freeze or non-responsive behavior within these video-related applications. For YouTube, when I started chargging or unchargging my laptop, the video will load but it will not play till I restarted the laptop; for games, they will run, but as it began to load to the menu, a black screen appeared (it will not proceed to game and just remain as a black screen till restart) and I couldnt even used task manager to end the process. So, I had to restart my laptop as well. If there is any advice to fix this matter, please tell me what I must do to correct this as it is starting to bother me that I have to restart my laptop every time I unplug/plug my charger in. Thank You for your time.

 

P.S: I have yet to try this on other applications like MS Office (haven't got it yet on this device) so the range of this problem may not only extend to video-related apps. Also, I think this started around the time I activated Windows 10.... Odd. Maybe a coincidence?

Answers

  • AJ-KW
    AJ-KW Member Posts: 68 New User

    this is the first time i see this issue, might be related to power and battery saving settings...

  • Kaitou
    Kaitou Member Posts: 2 New User

    Correction: This is now not totally related to unplugging and plugging back to charger. The laptop will not 'play' video/sound applications at random times- longer the laptop stays on the higher the chance. Here is an example to show what I meant by these applications not 'playing' or freezed.Applications will not respond.png