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Acer switch 10 (sw5-012) has no audio after updating to windows anniversary update

LeylandyiuLeylandyiu Member Posts: 2

My tablet has no audio since the update , everything is working fine (e.g: sound icon and drivers ) yet there is no audio... I think windows did that , please help guys , thanks

FAQ & Answers

  • hgmartin9hgmartin9 Member Posts: 132 Enthusiast

    Go to Device Manager>View>Show hidden devices. If you have other devices> IWD Aud-Device_6,  uninstall it. Then, restart your system. Go to Acer support driver downloads for your model. Download Realtek Audio, Platform Drivers Installer, and Quick Access. Install Reltek and then restart system. Install Quick Access and then restart. Finally install Platform Drivers. Restart and you should have sound.

  • maxorkaGTimaxorkaGTi Member Posts: 16

    How did u get the update?Fresh install of windows?Anniversary update need like 16GB free on C:,with only 30gb eMMC hard drive witch i have is really hard to get so muh free space.I after reinstalling my device,but i'm not sure is the anniversary update already added to lastest iso from M$.

  • becauseicanbecauseican Member Posts: 2

    Hey brotha,

     

    This is what I did.

     

    1) Go to: http://www.acer.com/ac/en/US/content/drivers

    2) Bring up the SW5-012
    3) In driver, download the following:

    - Realtek Audio Driver

    - Platform Drivers

    4) In Application, download 'Quick Access'

    5) Unzip all 3 of these

    6) Find the 3 setup.exe files in each folder to install

    7) Restart your computer.

     

    That should do the trick.

     

    Also, let me know how your camera is doing. Mine doesn't work since the anniversary update. Does your work? Do you have a solution for me? I've been trying to fix this for a few days now. I feel like I'm getting close. It looks like Acer doesn't have a driver yet to fix this issue for my SW5-012.

  • LeylandyiuLeylandyiu Member Posts: 2

    First of all thanks everyone for their kindness , I downloaded the correct sound drivers and the intel drivers then its all back on track . So far I feel like my 64 GB tablet is as fast as it can be. In terms of camera wise mine is still working and well , perhaps you may need to reinstall windows cause I finally solved all the previous problems such as BSOD , device fault , os issue and so on after reinstalled windows 10 the forth time . Overall I guess this cheap little tablet taught me a bunch of tips and tricks on fixing computers , now I always dump all my apps and files on my micro sd card and carry a bootable usb all the time just in case something happens lol xD Have fun guys and see ya all later (hopefully not) Smiley Tongue   

  • renusrenus Member Posts: 10

    Tinkerer

  • escapehere42escapehere42 Member Posts: 12

    Tinkerer

    edited October 16

    My tablet has no audio since the update , everything is working fine (e.g: sound icon and drivers ) yet there is no audio... I think windows did that , please help guys , thanks

    for solution watch this video

     
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