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Acer Portal not working

svejgaardsvejgaard Member Posts: 1

Hi

 

What can I do to get Acer Portal working?


I have a new R3-131T with Windows 10:
My Acer portal crashes every time I try to login or create a new user. So I uninstalled, downloaded a new version and reinstalled. Now the program does not start at all ! I can see it in task manager, but nohting happens.

 

Should I remove all ab software or how should I procede?

 

BEST regards

Anders, Denmark

 

[edited for privacy-please do not post personal or unique information such as but not limited to full names, email addresses, phone numbers, full serial numbers, etc.]

FAQ & Answers

  • Acer-MaryAcer-Mary Acer Crew Posts: 868 Acer Crew

    There may have been some corruption with the software causing the crashes. I suggest you remove all ab software and portal and reinstall it. Test each component before installing the next one if installing more than one app. 

  • TeresaHsuTeresaHsu Member Posts: 68

    Hi svejgaard,

     

    For your inquiry about Acer Portal crash, at present, the latest version of Acer Portal has been provided: v_ 3.11.2000. When you uninstall Acer Portal and try to fix this issue, we suggestion you can remove both [Acer Portal] and [AOP Framework] apps for complete uninstall, then reinstall Acer Portal again.

     

    If the issue still occurs, please Send Feedback from your device to get more help.

     

     

    Acer BYOC Apps Support

  • AmmyAmmy Member Posts: 1 New User
    i donot able to log in to my ab photos 
  • desireadesirea Member Posts: 1 New User
    When i try to sign up on Acer Portal, i get a pop up saying "internet connection lost". My internet is connected & working fine on my web browser. 
  • XdxDXdxD Member Posts: 1,209 Overclocked Contributor
    desirea said:
    When i try to sign up on Acer Portal, i get a pop up saying "internet connection lost". My internet is connected & working fine on my web browser. 
    Because it is in EOL phase (read here).
    Trying to do my best here - Your happy Predator owner =)!
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