Portal End of Service

TheLittleGuy

Some of my clients have received portal end of service emails.  I have investigated and cannot find anything to suggest this is legit on the Acer boards or on the Web.  Can anyone shed light on this as I have an Acer laptop and I have not received any notices.

Thank you

Manny-Acer_Retired

Hi rmcoplon,

I'm sorry to hear this, If you are still receiving end of service notifications from BYOC Apps, you have to uninstall all abApps and the AOP framework.

Please follow the steps :  
https://us.answers.acer.com/app/answers/detail/a_id/60518 

Thanks,
Acer-Manny 

JD123

I am receiving the message.  Unclear if it is legit or not.

TheLittleGuy

Thanks JD123. Can anyone else or can anyone from ACER confirm the legitimacy of the message? 

RanY2J

To answer all of your questions, the end of service notice is regarding Acer's BYOC coming to an end. 

http://support.cloud.acer.com/eng

If you do not use abApps, it is safe to say that you can ignore the warning.

If you use Acer cloud, it is time to move all your data to OneCloud or Dropbox or anything else at the earliest.

Cheers!

Manny-Acer_Retired

Hi all,

We apologize for the inconvenience, the end of service notice is to notify that Acer will stop providing all technical support for Acer BYOC Apps (abApps) on September 30, 2018. Please click the following link to find more detailed information:

https://us.answers.acer.com/app/answers/detail/a_id/54502

Thanks,

Acer-Manny

rmcoplon

Just received my first alert on this - and by the way, it's October 11, so thank God I didn't use it.  The pop-up, though, when I boot seems to be preventing my computer from booting.  Thank heavens for the link to open a browser to go to the FAQ, which let me get here.  I clicked "I got it," but it keeps happening.  Any ideas on how to make it stop?  Would like to have my computer back.  Very frustrating. 

Manny-Acer_Retired

Hi rmcoplon,

I'm sorry to hear this, If you are still receiving end of service notifications from BYOC Apps, you have to uninstall all abApps and the AOP framework.

Please follow the steps :  
https://us.answers.acer.com/app/answers/detail/a_id/60518 

Thanks,
Acer-Manny 

ruudboy66

I am still getting this and have uninstalled all abApps. I don't have the AOP framework.  HOW DO I GET RID OF THIS POPUP?

ruudboy66

I installed CC Cleaner, clicked on Tools and Acer Portal was still showing as a program to uninstall even though I had previously uninstalled it from Control Panel.  So I uninstalled Acer Portal again using CC Cleaner.  No notifications as yet so hopefully FIXED

Monikamahur23

can you provide the ticket logging tool for acer .

semire

Hello please  l have an Acer laptop  that has stopped  working  since last year.I logged  in today to see only for me to see the message of Acer portal services  ending last year.What can l do to make my laptop  working again.

espressohoney

Like semire I also have an Acer laptop that I have just logged into for the first time since before September 2018.  I got the message saying that Acer portal services had been withdrawn in September 2018 and it just gave the option to click OK which I did not realising that once I did this I would then have a completely unusable laptop with just a black screen and a constant egg timer appearing!