Where is the battery reset pinhole on a CB3-111

DBOBH5
DBOBH5 Member Posts: 2 New User
edited November 2023 in 2018 Archives

Hi there, we have a 9 month old Acer Chromebook 11 model CB3-111

Had a black screen problem, and the suggested way on the Acer support website was to do a hard battery reset. As the battery is not user-removable this reset was to be done via a pinhole in the underside of the unit. But I cannot find the pinhole. Does anyone know where it is please?

 

Answers

  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew

    This model does not have a battery reset pinhole.

  • KionLing
    KionLing Member Posts: 1 New User
    Try to press the refresh and power on button for a couple of seconds. After you should be able to restart the chromebook by simply pressing the power on button.
  • antoinetee
    antoinetee Member Posts: 1 New User
    Where is the refresh button on this model? It just won't start and I don't know what else to do.
  • JackE
    JackE ACE Posts: 45,097 Trailblazer
    antoine---Try pressing and holding the power button for 5-10 seconds to make sure the machine is completely off. Then press the power button one time to turn it back on. What happens? Jack E/NJ

    Jack E/NJ