Alpha Switch 12 won't boot, solid orange light

revofire

I am in warranty, right outside of 30 days actually... However I do not know where my serial number or SSID is. I paid a lot of money for this device and I would really like to know how I can fix this and promptly register this device so I can get support going forward. Sadly, this is not a laptop so I cannot find the SSID or anything. It has a sticker on the bottom left but every number I give the support system, it won't accept.

 

Is there an Acer Support email I can write to? I'd like to get this fixed soon.

 

Here's my problem though:

It won't boot. It's on solid orange, I've tried holding down a plethora of buttons with and without the AC adapter and nothing works. It just happened and I have no idea how to fix this.

 

 

Mary-Acer

Sorry to hear you are having problems with your Acer tablet. It sounds like there is a hardware issue that will require service. Here is the link for service and support contact for Acer in the US: http://www.acer.com/ac/en/US/content/service-contact.