ACER ICONIA 484G64NS or 6120 Dual Screens - Ghost Touches

MitigationElf
MitigationElf Member Posts: 4 New User

After I bought my Iconia 6120, I began having major problems with ghost touching. Since it was under warranty, Acer had me send it in and they would "fix" it. They aparently opened the back pannel and blew it out with canned air and claimed they could not reproduce the problem. This happened about 8 times. As soon as the machine came back to me, it was still having the ghost touch problem so I would send it back. They "elevated" the issue and still no help. I made a video of the issue but Acer refused to look at the video to see what was happeninb. They finally replaced the unit with a new one with about 2 months left on my warranty.

 

When the new one arrived it worked fine for about 3 weeks then the ghost touching started again. I sent that unit in about 3 times - until the warranty ran out. Acer has still not fixed the issue.

 

There are NUMEROUS documented cases of ghost touch problems from many units across the world. Are there ANY REAL solutions out there.

 

Acer: will you PLEASE fix my computer!

 

 

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