dolby digital plus not working

unhappy55
unhappy55 Member Posts: 5 New User
in 2015 Archives

my dolby digital plus stopped working...keeps saying could not start cause of driver and to reset computer to fix issue. restarted computer but still get same error message. what can i do to fix this. my comp is acer all in one zc-606

Answers

  • Jose-Acer
    Jose-Acer Administrator Posts: 1,355 Community Administrator

    Hello unhappy55,

     

    Try reinstalling the Audio driver for your unit from the Drivers and Manuals page.

  • unhappy55
    unhappy55 Member Posts: 5 New User

    i already tried that and still not workink

  • Jose-Acer
    Jose-Acer Administrator Posts: 1,355 Community Administrator

    Could you post a screenshot of the error message that is popping up?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    i would uninstall audio driver from Programs and Features, reboot and then re-install using the downloaded driver.

     

    keep in mind, that (if you use) AVG had some issues in the past, deleting audio/dolby drivers as virus (false positive).

    I'm not an Acer employee.

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