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Have owned Aspire V5-531 for 5+ years. The crystal cam worked great for a year or so, but has since given much grief. I believe there is a short-circuit on the top right edge of the monitor. If I pinch the two halves of the monitor "lid" together, sometimes I can get the crystal eye cam to work but often not. I was told by a tech guy (works for large hospital as their IT guy) that this is common- and there is no fix.
Is this true?
The only option I can see possible is to buy an external cam and use that. How terrible I cannot Skype with family and friends with this great laptop!
At this point, I can no longer use the webcam. It is toast.