I have a Acer Aspire R13 and some of the keyboard buttons wont work.

Waffu
Waffu Member Posts: 5 New User
edited November 2023 in 2018 Archives

 I have a Acer Aspire R13 and some of the keyboard buttons wont work. For example: some of the numbers wont work when i press on them and my arrow buttons. Can someone help me? Thanks

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,297 Trailblazer

    Hello,

     

    Have you tried this:

     

    1. Shut down your laptop

    2. Disconnect the AC adapter

    3. Wait few minutes

    4. Follow this procedure

    Note: The battery reset pinhole is marked with this symbol AC-BRP on the bottom of the laptop.

    France
  • Waffu
    Waffu Member Posts: 5 New User

    Thanks for replying. I have tried that method many times and it doesnt work.

  • laurent_14
    laurent_14 ACE Posts: 10,297 Trailblazer

    Hello,

     

    Then the second step:

    Have you tried this using an external keyboard (if needed)?

    1. Press Windows key + [X]  to open the device manager.
    2. In Device Manager, expand keyboard and right click and then click Uninstall.
    3. When you are prompted to confirm that you want to remove the device, click OK.
    4. Restart the computer.
    5. After the computer restarts, the drivers will be automatically installed.
    France
  • Waffu
    Waffu Member Posts: 5 New User

    I have tried that and it still doesn't work.

  • laurent_14
    laurent_14 ACE Posts: 10,297 Trailblazer

    Hello,

     

    1. What model do you own exactly? R7-371T or R7-372T?

    2. Could you give me the first ten characters of the computer serial number (S/N)? Only the first ten.

    3. Which bios version do you have?
    4. Is your laptop still under warranty?
    France
  • Waffu
    Waffu Member Posts: 5 New User

    1. R7-371T

    2. NXMQQSA011

    3. V1.09

    4. Yes

  • laurent_14
    laurent_14 ACE Posts: 10,297 Trailblazer

    Hello,

     

    As your laptop is still under warranty, I suggest you to contact the seller/reseller. May be a keyboard issue.

    France
  • Waffu
    Waffu Member Posts: 5 New User

    Okay. Thank you so much for your support!

  • Gravyb
    Gravyb Member Posts: 8 New User
    Waffu said:

     I have a Acer Aspire R13 and some of the keyboard buttons wont work. For example: some of the numbers wont work when i press on them and my arrow buttons. Can someone help me? Thanks

    i have the same problem with my swift 3. the left shift button, and keys six, eight and nine don't work. usually, rebooting means they start working again, but today that's not working.

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