X34 stands oblique

Captivate
Captivate Member Posts: 1 New User

I recently purchased the X34. Monitor performs great, but it stands oblique. 

 

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I don't think I have an option to change this with the default stand? I seem to be only able to pitch it forward and backward and up and down.

 

Does anyone know what causes this? Or a solution? Thanks.

Answers

  • Vandragorax
    Vandragorax Member Posts: 124 Die Hard WiFi Icon

    Hi,

     

    You are correct that the default stand shouldn't allow swivel movement in that axis.

     

    I've not heard of this before.  My X34 stand seemed fine for the weekend I first used it, but now I've been using an Ergotron MX desk mount for the last 9 months and it's the most awesome thing ever so I don't even go near the original stand.

     

    If your monitor is not straight on the stand then I would say something is definitely wrong.  Perhaps one of the rubber feet on one side of the stand legs has fallen off?  It's probably worth finding out whether it's the stand that's wonky or the monitor fixtures.  If it's just the stand, you might be able to easily get a replacement from Acer under warranty, but if it's the fixture on the monitor it could be a lengthier process to solve through Acer support.

     

    Either way, if you can provide some more investigation information we can more easily determine where the problem lies.