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Acer Aspire v3-731 laptop issues

I'm having a few issues with my laptop. I'm running Windows 8.1. Can someone please help me figure things out?

 

1.) Can't access Acer Explorer, says there's no program that can open it!! what?!

2.) Keeps randomly shutting down. Yes I've run my virus program and made sure the fans running and clean. Still, however gets hot, so I'm wondering if I might need to replace the fan. How can I know for sure?

3.) Keeps telling me I need to update or install the flash player but when I do, it says I have the most updated version.

4.) Can play and hear music played by my media player, but when I try to burn the file to a disc it says either to install cd/dvd burner or the format is wrong. I have a cd/dvd burner installed and it works just great except when I download music from the internet and try burning them to a cd.

 

 

FAQ & Answers

  • Acer-BlaynAcer-Blayn Posts: 2,327Moderator Skilled Specialist

    I suggest refreshing your operating system to see if that fixes most of these issues. You should not lose any data. I am including a link with instructions below. Please try refreshing your OS and providing an update on if it resolved any of your issues.

     

    https://acer.custhelp.com/app/answers/detail/a_id/26294

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