My battery died and notebook won't see new battery

teryonp
teryonp Member Posts: 1 New User

My Acer Aspire 7740 battery died.  I ordered a new aftermarket battery and it would not recognize it.  I got another and still same problem.  I understand this to be a BIOS issue, but I can't even update the BIOS. I think it may be because Windows had crashed too and destroyed the recovery partition so I had to purchase an install another copy of Win 7.  Can someone help with this?

 

Thanks,

 

Tp

Answers

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    Where did you order the battery from, and what is the part number? You may try loading an Acer OEM copy of Windows to see if it resolves your issues. You can do this using Acer recovery disks. To order recovery disks, please visit our Acer Store and click on eRecovery.

This discussion has been closed.