E5-573-38UQ touchpad not working

mttimmo
mttimmo Member Posts: 1 New User

I just got a new e5-573-38UQ with windows 10 on it, booted it up and set it up and the touchpad doesnt work at all.

seems to be lots of problems and suggestions, but i cant find one to work for me.

as it is at the moment

 

 

touchpad not working

I2C HID DEVICE error (code 10, a request for hid descriptor failed)

no touchpad showing up on bios

 

carred out a reset

reinstalled touchpad, chipset and io drivers from acer download 

updated bios

reinstalled drivers

 

I have searched through the forum and have been unable to find a fix

all help appreciated