B1 - A71 Bootloop and unable to factory reset

Zed25
Zed25 Member Posts: 1 New User

Hi,
I experienced the partition error when trying to upgrade so i applied the Acer patch. Since then I have been unable to boot.
I've tried the hard reset and even going into recovery to do a factory reset. Whenever I go into recovery and select any of the options the Acer logo is shown and then the screen goes black. Eventually the charging screen is shown.
Is the bootloader/recovery corrupt?
Suggestions welcome...... Thanks

Answers

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    If recovery is not working on the device, my only suggestion would be to contact Acer technical support in your region to create a repair order.