Acer Aspire ES11

Kimbo0113
Kimbo0113 Member Posts: 4 New User
Hi I downloaded Windows 10 as an update now my laptop won't turn on at all I need help with this please I don't understand I have had it on charge for over seven hours it's a blue light and is fully charged I don't understand this need help please

Answers

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    There should be a battery pinhole reset button on the bottom of the system. I recommend pressing and holding the battery reset for 5 seconds, then attempt to power on the device. If that doesn't work, the system may need repair.

  • Kimbo0113
    Kimbo0113 Member Posts: 4 New User
    Need to send it bk it doesn't work the power is coming on but no screen nothing just blank screen
  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    Sorry that didn't fix it. I recommend contacting technical support in the UK.

  • Kimbo0113
    Kimbo0113 Member Posts: 4 New User
    I did I have to send it as something may have been wrong only had it four weeks and I thought if I did this it would hold as it told me to update to Windows ten so I did was going okay went to standby then wouldn't come bk on so they gonna fix and return it to me thankfully ma friend bought me a laptop just now to use it
  • Kimbo0113
    Kimbo0113 Member Posts: 4 New User
    Thank you for ur help anyways