E5-573G-52G3 random lock

nikkikl
nikkikl Member Posts: 1 New User

I have a brand new E5-573G-52G3 (E15?) that my husband bought from NewEgg in February. It was randomly locking up and required a restart to get anything to move again. When I got around to dealing with it, it has passed the 30 days return with NewEgg so I contacted Acer who had me return it and they replaced the HD.

 

After two weeks, it is locking up again. Again it's random, there is no rhyme or reason to when it locks. Acer want me to contact Level Two but I thought I might see if anyone here had any ideas first.

 

TIA

 

 

Answers

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    This can often be caused by software, viruses, or Malware and may not actually be a hardware problem. I have even seen conflicts between virus protection software cause these types of issues. What programs are you loading on the system? I suggest trying to refresh your OS to see if it fixes it. 

     

    http://acer.custhelp.com/app/answers/detail/a_id/37335