WiFi issue Acer Aspire SW5-012_0928_1.18

Plantje

My mother in law has a Acer Aspire SW5-012_0928_1.18. Every now and then (actually very often!) internet connection is lost. She's still connected to the network, but there is no internet.

In those cases opening the network settings, disable the WiFi adapter and enable it again solves the issue. But that is not something one wants to do every few minutes.

 

I checked the drivers on the Acer page and saw there were Broadcom and Realtek drivers for this laptop (I had the make and model detected by the tool on the website). If I check the device manager I see there is a Realtek WiFi adapter, but the Realtek drivers only install a bluetooth device. As I am typing this the internet connection has been dropped two times!

 

What may be causing this? How can it be solved?

billsey

Make sure you have thea current drivers downloaded and then, in Device Manager, uninstall the WiFi drivers. Make sure it deletes the files as the uninstall happens (one of the options offered when you remove a device). Reboot and then install the driver package, it should install both bluetooth and WiFi drivers. Hopefully that will get you fixed up, though I think you might lose saved profiles for the WiFi.

Plantje

I'll check back in a few weeks. For now the device has to be sent in for repair. It has ghost clicks all over the place. Sometimes it is as if someone is moving the mouse etc. Perhaps she'll get a new one that doesn't have these issues.