G3-710 / My computer won't go off

javierdl
javierdl Member Posts: 33 Enthusiast WiFi Icon

Last night I had to manually force it to go off, AND unplug the power cable.

I did find some Trojans, but they were removed already. 

No hardware was added/removed.

I just got this G3-710 last month.

 

What could it be?

Answers

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    Maybe try refreshing Windows to see if that helps. You won't lose any data and can use the instructions below.

     

    http://acer.custhelp.com/app/answers/detail/a_id/37335

     

    If that doesn't work, I recommend completely restoring Windows and wiping all data on the system. If you are still having problems after that, the next step would be service.