Examples: Monday, today, last week, Mar 26, 3/26/04

ATC-605-ES31 - System recovery questions

ShadowxShadowx Posts: 1Member
Hi! My English isn't that great. I hope you'll understand.

Long story short: Malware/ransonware, tried to wipe out the virus, wasn't sure if I suceeded or not so I decided to do a system recovery.

When I get to Acer Recovery Management (I have the discs), it asks to select between two restore types. The first one is "Restore Operating System to Factory Defaults" and the second one is "Completely Restore Computer to Factory Defaults".

Knowing that I want to make sure I get rid of the virus, which one should I choose?

I'm not going to lie, I already did the first one, but only because the second one (which sounds like it does more things if I read the description right) was saying "Please remove all files from your hard disk before starting. This function will not work if there are any files on the hard disk." and I don't know how to do that.
Should I do the second one and if yes, how do I remove all the files like it's asking me to?

After I did the first one, my files (pictures, documents, etc) were still on the drive which makes me think that the first option wasn't "enough"...

Thanks!

FAQ & Answers

Sign In or Register to comment.

Who's Online121

Anthony990
Anthony990
billsey
billsey
Dmkke6973
Dmkke6973
JarBi9
JarBi9
MaClane
MaClane
Simar
Simar
+115 Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

Announcements

Acer Community is now available in French! We are delighted to announce the addition of French to the list of supported languages in order to reach more users and expand on our mission to break the barriers between people and technology. You can access the French community from the drop down language menu located next to your username on the top right corner.


Participez aux discussions !

New Here?

Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Intel Extreme KAtowise 2019
Predator Join the forum discussions on our
Predator line of products.
Find out about the Acer ACE program.