am3900g-u3802 i got the wrong recovery cds but acer says they are correct

roberttcap
roberttcap Member Posts: 3 New User

the recovery discs that I recieved do not work I get an error saying recovery cannot install on this device due to incompatible components, its exactly the same as it was when i bought the pc, this has been going on for over a yr

I had an expert look into the discs they say they are for an AMD loaded processor and i have  INTELPentium but noone can assist me.

Answers

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Hi roberttcap,

     

    I'm a bit skeptical of the statement that the RCDs were loaded for a AMD loaded processor as that's not how things work.


    Either way, if you could send me your serial number and order number if you have it, along with your contact information, and I'll get you in contact with the right people.


    Cory

  • roberttcap
    roberttcap Member Posts: 3 New User

    hi cory

     

    s/n ptsfk02001***    snid ***

     

    ive used recovery cds in the past many times with no problems,

    my pc hdd failed so i replaced it with another 1tb hdd that is the only thing thats been changed.

    i appreciate all your assistance,

     

    [edited for privacy-please do not post personal or unique information such as but not limited to full names, email addresses, phone numbers, full serial numbers, etc.]

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Do you remember the old HDD size?

    I'm not an Acer employee.
  • roberttcap
    roberttcap Member Posts: 3 New User

    yes the old HDD was also 1TB as well only diff i can think of old was 5400 rpm and new on is faster 7200 rpm i think