V7-592G not charge and cannot power on when cord is not connected

Terrylcy14
Terrylcy14 Member Posts: 1 New User

Recently I have bought a V7 series notebook, but just found out in the battery management it shows the battery not charged status.

 

More importantly it shut down when the cord is unplugged even it has 88% charged shown.

 

Please, can any advise what is wrong with my computer, thanks.

Answers

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Hi Terrylcy14,

     

    Unfortunately, I'm not sure there is a lot of troubleshooting that can be done. I suspect that there is an issue with the battery, or at least a connection to it, and our service team can assist with that. I'd recommend reaching out to them when you have the opportunity.

     

    Thanks,
    Cory