No Warranty Support

zstray

Hello, my company has resold nearly 100 Acer laptops in the last year. All have worked great except one. It will not charge a battery. We have verified this by swapping batteries from identical units.

 

The real issue is that we cannot get this unit replaced. It was purchased from Newegg Business and when calling the support number and entering the SNID [edited for privacy]the automated system says it's out of warranty and sends us to the 3rd party.

 

So then we communicate with Newegg who says Acer has verified the warranty and for us to call back. This has been going on for over 7 months! Meaning in less than 5 months the real warranty will expire though this thing has never been used.

 

Please help!

 

Thanks!

zstray

Thanks, we tried that many times. The Newegg rep just found that by using the chat support and entering the full Serial Number it finally worked. The phone support nor chat would accept the SNID. So this was the root of the  problem.

IronFly

Give Acer support a direct call, instead of Newegg.

http://www.acer.com/ac/en/US/content/service-contact

zstray

Thanks, we tried that many times. The Newegg rep just found that by using the chat support and entering the full Serial Number it finally worked. The phone support nor chat would accept the SNID. So this was the root of the  problem.

IronFly

You welcome.