Windows 10 Upgrade

dickrsd
dickrsd Member Posts: 7 New User


I'm a new Acer owner/user - ID dickrsd, with new Acer Aspire Switch 10 E SW3-013-155J 2 in 1.
I bought it from Microsoft Store Online on 3/16/16, and received it on 3/22/16.
It came with 2gb ram & 64gb memory. Installed OS is Windows 8.1 with Bing, 32 bit.
After making sure it works ok on 8.1 for a few days, and having Acer and Microsoft updates
current, I began the free Windows 10 upgrade. After about an hour, during auto reboot,
I see message "driver_power_state_failure". It then restores previous Windows 8.1 OS.
Then, after back on 8.1 & working ok, Windows Update window shows:
"error code c1900101-40017" - also saw "c1900101-30017" on 2nd attempt.
Still not seeing any obvious cause. I used Acer Care Center app to check out pc - seems ok.
Then, I looked online for help with error code and/or driver failure msg.
Based on search results, I ran System File Checker - "SFC /scannow" from Admin CMD Prompt - tok.
Next, I tried Windows 10 update from Micrsoft help link:
"https://www.microsoft.com/en-us/software-download/windows10".
No help or change. I've stayed with Acer and Microsoft search/help links.
I've done 4 other upgrades to Windows 10 without any problems - on a notebook & tablet
from Windows 8.1, and on a laptop & netbook from Windows 7. So, i'm at least somewhat familiar
and comfortable with the process. Not that that's helping me much here.
I really like this Acer 2 in 1 pc, and want to get it upgraded to Windows 10.
But, I'm not inclined to spend much more time fighting this problem on a new pc.
I am willing to try whatever you suggest before giving up and returning it.
Before sending the above to Acer Users Community or returning the pc, I tried the following:
After trying Windows 10 upgrade 3 times unsucessfully, I ran SFC /scannow 3 times in a row per
the help info, even though it was tok each time. Then, I started the upgrade process again, and
went to bed. When I got up and checked this pc, the screen was displaying "Welcome To Windows 10". 
Crazy digital technology! Was a bit in a register set wrong or what? Power resets didn't help.
Did multiple SFC's clear/fix? Whatever, it seems to be running fine now on Windows 10.
I'll remember this SFC /scannow cmd for future reference. Aspirin, persistance, and luck helped too.
As I said this Acer 2 in 1 is a really nice tablet/pc configured with features I want.

 

Answers

  • billsey
    billsey ACE Posts: 34,243 Trailblazer

    I've seen similar symptoms when there was an update missed in the 8.1 OS... Maybe it just got the last update done while you were trying all that.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • dickrsd
    dickrsd Member Posts: 7 New User

    That could be. I did Microsoft and Acer updates before starting 1st upgrade. I also did updates before retrying the upgrade. Only thing I did different before upgrade that succeeded was to run the SFC /scannow cmd 3 times before starting the upgrade the time it completed ok. I've always tried to keep my devices software/firmware up to date.

    Whatever caused it to finally work, I'm relieved it's done. Thanks for your suggestion. These user communities are a very good thing. It's nice to be able to bounce ideas around with other users who care about this technology.