V5-431 froze. Now diagnosing but won't do anything else. Left over night.

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  • Sonzz
    Sonzz Member Posts: 15 New User
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    No luck managed to speak to Microsoft said it's hdd overheated which is a common problem in laptops so taking it to computer shop tomorrow they said I need new one.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    ok, keep me informed. Smiley Happy

    I'm not an Acer employee.
  • Sonzz
    Sonzz Member Posts: 15 New User
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    well computer up and running they said it was windows not hdd? i think its windows 10 that is on but lost everything on computer photos etc but on tool bar at bottom i have word,excel and powerpoint which i cant remember seeing before 2013? and search box but thought that was suppose to be cortana.?  on my desktop i have two icons with a settings cog on saying (desktop.ini) i had these before but are they suppose to be there?   Ok I'm now on my tablet computer froze again ahhh I've held the power button in and its switched off ok. Tried turning on and nothing just blank screen Smiley Sad it was warm so letting it cool.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    if it was only windows...why is freezing again?

     

    i insist, it's an HDD issue.

    I'm not an Acer employee.