ACER wont repair damaged X34

funkster

Sadly I damaged my X34 and the panel probably needs to be replaced - it's not a warranty repair and I would expect it to be an expensive repair, but given that the alternative is throwing it in the bin, I'm happy to pay - accidents happen so pay the money and get it repaired. It seems that ACER won't do the repair - they tell me that because the monitor is larger than 22" they won't replace the panel as they don't have parts available. That's very disappointing for such a new and expensive product. 

Cory-Acer

Hi funkster,

 

First, sorry to hear about your monitor...I'm sure that was a frustrating experience to say the least.

 

I understand the desire to get it fixed, and I can't speak directly for the AU service team, I do know that in the US, the service team is basically in the same boat. The monitor is selling for around 1250-1300$ US, and the panel itself is over 1000$. Between the tools needed, the labor and other factors, there isn't much if any room to save over just purchasing a new one.

 

I know this isn't the answer you're looking for right now but it isn't a case of Acer trying to leave you high and dry There likely isn't an economic solution that doesn't result in a net lose for one party or another.

 

Cory

Cory-Acer

Hi funkster,

 

First, sorry to hear about your monitor...I'm sure that was a frustrating experience to say the least.

 

I understand the desire to get it fixed, and I can't speak directly for the AU service team, I do know that in the US, the service team is basically in the same boat. The monitor is selling for around 1250-1300$ US, and the panel itself is over 1000$. Between the tools needed, the labor and other factors, there isn't much if any room to save over just purchasing a new one.

 

I know this isn't the answer you're looking for right now but it isn't a case of Acer trying to leave you high and dry There likely isn't an economic solution that doesn't result in a net lose for one party or another.

 

Cory

funkster

Thanks Cory, that makes sense.  I didn't think it would be repairable but thought I'd call the support line to find out and got nothing but mixed messages. If it's not repairable then I can just throw it out and not worry about finding out later that I could have had it repaired.

Vandragorax

Hi funkster,

 

Depending on how your monitor got damaged (I presume it was at home?) can you not claim on your house contents insurance for a replacement?  They usually cover accidental damages of computer equipment, especially since it's such an expensive single item.  Worth checking your policy at least, I know my basic tenant policy in the UK covers computer items up to £1000 for accidental damage including my X34 but of course it could be different in AUS.

 

Vandra.