Acer Aspire Switch 10 webcam problem

RJLEGalaxy
RJLEGalaxy Member Posts: 3 New User
edited November 2023 in 2019 Archives

My Acer Apire switch 10 crystal eye webcam does not work. If I open Camera or Skype, it's just gray or green. Under the Imaging Devices on Device manager, It says Intel Imaging Signal Processor 2400. If I update it, I go into the camera app or skype, and it says Camera not found. I also do not know what drivers to install. I can't find a camera driver for this. This is an Acer SW5-012.

            Thanks, Please find a solution ASAP.

Answers

  • billsey
    billsey ACE Posts: 34,614 Trailblazer

    What operating system are you running?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • RJLEGalaxy
    RJLEGalaxy Member Posts: 3 New User

    I upgraded from win 8.1 to Win 10.

  • billsey
    billsey ACE Posts: 34,614 Trailblazer

    OK, there are some problems with Windows 10 and web cams. I don't remember for sure, but I believe some of the threads here have either workarounds or solutions. Something to do with rolling the driver back or a complete remove before adding it back in...

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • RJLEGalaxy
    RJLEGalaxy Member Posts: 3 New User

    So what do i do?

     

  • ZC
    ZC Member Posts: 2 New User

    Same problem with my Acer Switch 10, SW5-012-11E6.

  • ZC
    ZC Member Posts: 2 New User

    Hi,

     

    I just update my WIN 10  from Windows update (Start/Settings/Update&security/Windows update).

    I needed to reestart Aceer two times and now it works fine in Camera Aplication and Skype.

    Device manager shows everything is OK.

     

    Good luck.

  • Marcuus
    Marcuus Member Posts: 19

    Tinkerer

    how come then on my acer aspire switch 10 there is no webcam installed, no matter how much i search in windows update ? 

     

  • hgmartin9
    hgmartin9 Member Posts: 132 Enthusiast WiFi Icon

    Device Manager>Imaging devices>AVStream Camera and update driver. Then try sensors update if still not working.

  • Marcuus
    Marcuus Member Posts: 19

    Tinkerer

    On mine it shows: ISP Camera and not AVStream Camera.

     

    I updated the sensor update automaticaly but still the webcam is not working Smiley Sad

     ???

     

     

  • hgmartin9
    hgmartin9 Member Posts: 132 Enthusiast WiFi Icon

    My Aspire SW5-012 has AVStream. Sorry, you may need to contact Acer support.

  • Waawe
    Waawe Member Posts: 14

    Tinkerer

    Any progress? Over 2 years have passed and the camera of the laptop is still not working!