Examples: Monday, today, last week, Mar 26, 3/26/04

Acer XC-704C won't allow fix after hard reset. Any ideas? Shows account defaultuser0.

CandyOKCCandyOKC Posts: 1Member

I have an Acer XC-704C desktop that is one month old. I upgraded it to Win 10, and two nights ago it went to a blue screen. It shows the error for a MacAfee error, and I have done the following trying to get it back to Win 10 so I can get rid of MacAfee. 
I've done the reset that allows me to keep files. 

I've done the reset that wipes everything. Following this, it comes up with one account defaultuser0 and asking for a password. I've tried every password connected to Acer and Windows and none work. So I can't get to the command prompt, and I can't get to the advanced repairs to complete anything. 
After 4 times of running the second reset, it finally said it was loading 10. Then I get the "Hi", and "we're setting up things for you", and then it goes right back to the blue screen. 
This desktop came with no manual, no repair disc and I have tried everything I know to get it to boot back up into Windows. 

I've also tried Safe Boot, Safe Boot with Networking, and everything else I can get into without having that defaultuser0 pop up and ask me for a password. 

 

Anyone have any ideas how I can get around that and get it back up and running short of sending it back to Acer?I'm not afraid to go into the BIOS, but I don't know what is safe to change in there and what is not. 

FAQ & Answers

Sign In or Register to comment.

Who's Online198

Acer-Harvey
Acer-Harvey
Acer-Karp
Acer-Karp
Acer-Tim
Acer-Tim
ajay8069
ajay8069
Bean143
Bean143
Cyriix
Cyriix
Dummytest97
Dummytest97
egydiocoelho
egydiocoelho
Ersatz
Ersatz
JackE
JackE
Kno63
Kno63
MaClane
MaClane
MegaParsec
MegaParsec
Rosenstock
Rosenstock
steve972
steve972
Torben
Torben
+182 Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

Announcements

Acer Community is now available in French! We are delighted to announce the addition of French to the list of supported languages in order to reach more users and expand on our mission to break the barriers between people and technology. You can access the French community from the drop down language menu located next to your username on the top right corner.


Participez aux discussions !

New Here?

Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Intel Extreme KAtowise 2019
Predator Join the forum discussions on our
Predator line of products.
Find out about the Acer ACE program.