E5-574G-54Y2 Cannot wake up from sleep mode

jonnychan
jonnychan Member Posts: 1 New User

As the subject title suggests, I get the laptop to sleep by hitting function+F4. Then no matter what key I press on the keyboard, touchpad, the laptop wont wake up. Hitting the power button one time or multiple times does not work either. The only solution I have reluctantly had to resort to is hold the power button down to power off and turn it back on again. This is my 2nd day of owning this laptop and I am disappointed at this inconvenience. Please suggest me any solutions.

Answers

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder

    You can try checking Windows Update for an update.

     

    You can try checking the Acer Care Center app on your computer for updates.

     

    And you can try checking Acer downloads for BIOS update.

     

    http://www.acer.com/ac/en/US/content/drivers

     

    To check your current BIOS version....

     

    1. right click on windows start button

    2. left click on Run

    3. Type msinfo32

    4. click ok

    I'm not an Acer employee.