M5-583P-9688 Shutdown Failure

benton582
benton582 Member Posts: 213 Enthusiast WiFi Icon

My computer isn't able to shut down correctly through Win 10, and my computer isn't modded or anything. When I shut down through Windows 10, it keeps the power light and back-lit keyboard on, but when moving the mouse or pressing buttons on the keyboard, it does nothing. I have to push the power button for it to do so. 

Best Answer

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓

    can you please check your laptop BIOS?

     

    windows logo key + r

    type

    msinfo32

     

    report here BIOS Version/DATE

    I'm not an Acer employee.

Answers