E5-573G-50BG video issues

hyshys
hyshys Member Posts: 3 New User

Hi, I bought a E5-573G-50BG just a few days ago and updated both the OS (native Windows 10 64-bit) and Nvidia drivers right away. 

 

I soon started to experience issues with the video. Often times the screen turns black for a second (sometimes black with colored lines, like it is a refresh issue), mostly when i switch from a software to another. Also, it tunrs completely black as soon as i start the laptop, when i have to type in the password to unlock it.

 

Whenever I close the laptop without shutting it down and I open it again, the screen is completely white. The computer freezes and I have to close the monitor and open it again in order to make it work.

 

I thought it could be a resolution issue, so I tried to switch from the recommended resolution (1366x768) to 1360x768, but the problem is still here. I also tried to update the nVidia drivers once again, but it didn't fix the issue.

 

Would you please help me? It is really annoying to have such an issue on a brand new laptop.

 

Best.

Answers