Acer aspire E15 wont let me use password to get in computer

sagescott68
sagescott68 Member Posts: 1 New User

When you turn on the laptop it goes to the mountain lake screen you swipe that up and you get to your password screen that lets you in the computer, it wont let us type in our password, its like it wont do nothing, can anyone help??????????????????? Thank you.

Answers

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    Can you attach an external keyboard to see if that works? 

     

    Will your keyboard let you get into the BIOS if you press F2 when you first power on the computer?

     

    You can try reloading Windows. This will fix the problem if it is software related and you can do it without losing any data. I am including a link to an article and video with instructions below.

     

    http://acer.custhelp.com/app/answers/detail/a_id/38202