what can I do about an acer with a black screen with a cursor?

darcit
darcit Member Posts: 2 New User

I have an acer 5920G, the screen is black and the cursor is blinking at the top left.  It has given me no indications that the hard drive was failing or anything like that. As it was OS reinstalled when I got it, there is no recovery partition, so I can't recover that way.  Could this be a software issue or is it definitly hardware? How do I troubleshoot this withput the recovery partition?

 

thanks all


Darci

Answers

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    A black screen with a flashing cursor is usually an indication of a failed hard drive, or other hardware problem. I would recommend you contact Acer support for your region to inquire about setting your unit up for service.

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