C720-2848 touchpad clicks but does not indicate movement in any direction

rballou
rballou Member Posts: 4 New User

This unit is out of warranty, so I was hoping the community could provide some support.

 

The unit works fine with an external mouse, but not otherwise.

 

Without an external mouse, the touch pad will accept a click but not movement in any direction.

 

The cursor just sits there in one single position.

 

I know there are no diagnotsics on the device to test with (at all, much less for the touchpad) and outside of powerwashing I do not know what else to try.

 

Suggestions?

rballou

Answers

  • billsey
    billsey ACE Posts: 34,219 Trailblazer

    It might be worthwhile to open it up and verify the cable is still fully connected...

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