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C720-2848 touchpad clicks but does not indicate movement in any direction

rballourballou Posts: 4Member New User

This unit is out of warranty, so I was hoping the community could provide some support.

 

The unit works fine with an external mouse, but not otherwise.

 

Without an external mouse, the touch pad will accept a click but not movement in any direction.

 

The cursor just sits there in one single position.

 

I know there are no diagnotsics on the device to test with (at all, much less for the touchpad) and outside of powerwashing I do not know what else to try.

 

Suggestions?

rballou

FAQ & Answers

  • billseybillsey Posts: 5,846ACE Pathfinder

    It might be worthwhile to open it up and verify the cable is still fully connected...

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
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